Damart remains one of the favorite brands of French consumers for thermal clothing and comfortable ready-to-wear. Ordering online from Damart requires knowing a few specifics about the site, particularly the absence of an official mobile app and recent regulatory changes that alter the shopping experience.
Bank authentication and payment on Damart: what has changed
Since the full implementation of the European directive DSP2, every card payment triggers strong authentication. On Damart, as on any French e-commerce site, this translates to a one-time SMS code or validation via your bank’s app.
This mechanism protects against fraud, but it can be confusing. If your phone is not within reach when validating the cart, the transaction fails. Prepare your mobile before initiating the payment.
Damart also offers payment in three installments without fees via Alma, which is useful for larger orders. Payment by check or Illicado card remains available, providing some flexibility. For those who wish to order online from Damart without a credit card, the paper order form sent by mail to Roubaix still exists.
Shopping experience on the Damart site: points to check before validating
The site damart.fr operates without a mobile app. No official Damart app exists to date, neither on Google Play nor on the Apple Store. Any app bearing this name is fraudulent. This point, confirmed directly by Damart, deserves to be reiterated as attempts at impersonation are increasing.
The journey on the site involves creating an account or logging in. Filters allow sorting by size, color, and category. Product pages display multiple photos with zoom and customer reviews, which compensates for the inability to try on items.
Catalog order by reference
If you receive the paper catalog, a dedicated feature at the top of the site allows you to directly enter the references of the items. This shortcut avoids navigating through categories and speeds up ordering for regular customers.
In-store e-reservation
E-reservation allows you to reserve an item online and pick it up in-store within 48 hours, free of charge and without obligation to purchase. This service is useful for checking size or material before paying. Availability depends on the stock of the chosen store.
Damart size guide: measure before ordering to avoid returns
Returns are a classic irritant of online clothing sales. On Damart, the issue of size is even more pressing as customers often seek comfortable fits, neither too tight nor too loose.
To limit errors, here are a few measurements to take before placing an order:
- Chest and waist measurements taken against the skin, with a flexible measuring tape, without tightening. Damart guides indicate correspondences by category (tops, bottoms, nightwear).
- Foot length measured in the evening (the foot swells during the day), standing, from the heel to the tip of the longest toe. Damart offers half sizes on certain models.
- Inseam length for pants: measure from the crotch to the ankle, barefoot. Product pages sometimes specify the length in centimeters.
Taking your measurements significantly reduces the return rate. The size guide is accessible from each product page, but it varies by category (lingerie, ready-to-wear, shoes). Do not rely on a single chart for the entire order.
Right of withdrawal online: the new obligation of 2026
An ordinance dated January 5, 2026, transposing the European directive 2023/2673, requires B2C e-commerce sites to offer a withdrawal function directly accessible on the site, free of charge and usable throughout the legal period. Until now, customers often had to send a PDF form or a letter.
For Damart, this means that returns are no longer limited to a phone call or an email to customer service. The site must integrate an online tool allowing this right to be exercised without leaving the interface. However, the available data does not confirm whether Damart has already deployed this feature as of the writing date.
The withdrawal period remains set at the duration provided by law. Returned items must be in their original condition. Usual restrictions apply (worn underwear, personalized items).
Exchange or refund: deadlines to know
Field reports vary on the actual refund timelines. Some customers report quick processing, while others mention longer delays depending on the initial delivery method and the period (sales, holidays). Keeping the tracking number of the returned package remains the best guarantee for following up with customer service in case of delays.
Damart delivery: options and thresholds for free shipping
Damart offers home delivery and Pickup relay points. Delivery to a relay point becomes free from a certain purchase amount, which varies according to ongoing promotions. At the time of ordering, the site clearly displays the applicable fees in the cart summary.
For in-store purchases via e-reservation, no delivery fees apply since pickup is done on-site. This channel is particularly suitable for those who prefer to see the product before finalizing the purchase.
- Home delivery: variable timeframe depending on the period, tracked by email or from the customer account.
- Pickup relay point: often faster and free beyond the promotional threshold.
- In-store pickup via e-reservation: free, no obligation, reserved items for 48 hours.
Checking the delivery method before validating avoids surprises on the final amount. Promotional codes sometimes come with conditions on the minimum amount or eligible categories, which can alter the calculation of fees.
The Damart site is regularly evolving, with new regulatory obligations that strengthen the rights of online buyers. Keeping an eye on the general terms and conditions at the time of each order remains the most reliable reflex for informed purchasing.
